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STORE & PRIVACY POLICY

Welcome to AlicosGow! We are committed to providing excellent service and high-quality products. Please review our store policies to ensure a smooth shopping experience. By shopping with us, you agree to the following terms:

 

1. Returns and Refunds Policy

We aim to ensure you are delighted with your purchase. If you are not satisfied, you may return the item under the following conditions:

  • Eligibility for Returns: Items must be returned within 30 days of purchase, in their original condition, unused, and with all packaging intact.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 14 days.

  • Non-Refundable Items: Gift cards, perishable goods, and personalised items are non-refundable unless defective.

 

2. Exchanges

If you wish to exchange an item, please contact us within 14 days of receiving your purchase. Items must be returned in their original condition. Exchanges are subject to product availability.

 

3. Faulty or Damaged Goods

In compliance with the Consumer Rights Act 2015, if your item is faulty or damaged, you are entitled to a refund, repair, or replacement. Please notify us within 30 days of discovering the fault, and we will arrange for a solution promptly.

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4. Shipping Policy

  • Domestic Shipping: We aim to dispatch all orders within 2-3 working days. Shipping costs are calculated at checkout based on the delivery address.

  • International Shipping: We offer international shipping to selected countries. Delivery times and costs vary depending on the destination.

  • Lost or Delayed Orders: If your order is delayed or lost, please contact us, and we will investigate the issue with the courier.

 

5. Privacy Policy

Your privacy is important to us. We comply with the General Data Protection Regulation (GDPR) and will only collect and use your personal data to process orders and improve your shopping experience. For more details, please see our Privacy Policy.

 

6. Terms of Service

By accessing and using our website, you agree to comply with our terms of service. For complete terms, please refer to our [Terms and Conditions].

 

7. Customer Service

For any inquiries or concerns, please contact our customer service team:

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Thank you for shopping with AlicosGlow!

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8. Payment Methods

  • Credit/debit cards

  • Paypal

  • Apple Pay

  • Google Pay

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Privacy Policy

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Effective Date: 12 January 2025

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AlicosGlow ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.alicosglow.com] (the "Site"). Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, and postal address.

  • Payment Information: Billing address and payment details when you make a purchase.

  • Technical Information: IP address, browser type, and information about your device.

  • Usage Data: Details about your visits to our Site, including traffic data, location data, and other communication data.

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including sending order confirmations and updates.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and services.

  • Comply with legal obligations, resolve disputes, and enforce agreements.

  • Send you promotional materials, where you have consented to receive them.

 

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given explicit consent for processing.

  • Contractual Necessity: Where processing is necessary to fulfill a contract with you.

  • Legal Obligation: Where we need to comply with a legal obligation.

  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided it does not override your rights.

 

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third parties that provide services on our behalf, such as payment processors and shipping companies.

  • Legal Obligations: Governmental authorities if required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of our assets.

 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.

 

6. Your Rights

Under UK data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data, subject to legal retention obligations.

  • Restriction: Request restriction of processing of your data in certain circumstances.

  • Data Portability: Request transfer of your data to another service provider.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at info@alicosglow.com.

 

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

 

8. Cookies

Our Site uses cookies to enhance user experience. For more information, please refer to our [Cookie Policy].

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

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